Return Policy
At Altr Jewelry, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your item, we offer a straightforward return process.
Eligibility for Returns
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. You must also provide proof of purchase. Returns must be initiated within 30 days of the delivery date.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized pieces
- Items marked as final sale
- Products damaged due to misuse or wear
How to Initiate a Return
To start your return, please visit our online portal at https://altrjewelry.com and follow the instructions. You will receive a return authorization number and further details on where to send your item.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days and applied to your original payment method.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is received.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund at no additional cost to you.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original purchase and place a new order.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your payment provider before contacting us, as processing times may vary.
Need Help?
For any questions regarding our return policy, please visit our website for more information.
Thank you for choosing Altr Jewelry. We appreciate your business and are here to ensure a seamless shopping experience.